Privacy Policy

We value your privacy, and take our responsibility with your data seriously. Please review our website privacy policy in detail.

This privacy policy explains how we use and protect the information we collect when you visit our website or otherwise interact with Campbell Travel (for example, by contacting us, submitting forms, subscribing to newsletters, or booking travel services through us).

Please refrain from visiting the site if the terms outlined below are not satisfactory to you.

We reserve the right to change this policy at any time and will list these changes in the updates section of the policy. By reading this notice and visiting the site, you agree that you understand that customers will not be personally notified when this policy changes. Therefore, we advise our customers to frequently review our privacy policy so that they remain aware of its updates.

By using the site, you accept that the posted policy and all its changes apply to your interaction with Campbell Travel.

Information Collected by Campbell Travel

Personal information may be collected by this site. This information includes personal identifying information like your name, address, email, phone number, and other personal data. It also includes server data related to the IP address you used to visit our website, which includes your location, browser, OS, access time, and site activity.

Depending on how you interact with Campbell Travel, we may also collect:

• Travel and booking details (e.g., itinerary, destination details, travel dates, supplier confirmations, loyalty program numbers, travel preferences)
• Identity and travel documents where necessary for bookings (e.g., passport, visa, TSA/known traveler information)
• Payment information, which is typically processed by third-party payment processors (we do not store full credit card details unless explicitly stated at the time of collection)
• Communications and content you provide to us (emails, chat messages, calls, inquiry forms, feedback, and customer service interactions)
• Cookies and similar technologies that help us operate the site and understand usage patterns (see “Cookies & Tracking” below)

Sensitive Information: We may receive limited sensitive personal information in connection with travel arrangements, such as dietary restrictions or accessibility needs. We use this information only to provide requested services and do not use it for marketing unless permitted by law.

How We Use This Information

Our website uses information collected to contact you regarding our services, deliver promotions, notify you of updates, and request your customer feedback. You may opt-out of emails, texts, and other correspondences from our site at any time.

We also use personal information to:

• Provide and manage travel services (including booking, confirming, ticketing, and traveler support)
• Communicate with you about your travel arrangements
• Improve our services, website, and customer experience
• Maintain security, prevent fraud, and comply with legal obligations

Information Disclosure

We do not sell your personal information for money. However, we may share personal information with third parties as necessary to provide services, operate our business, and comply with the law. This may include:

• Travel suppliers and service providers (airlines, hotels, cruise lines, tour operators, car rental companies, insurance providers, and other travel partners) to fulfill bookings and support travel
• Technology and operational service providers (website hosting, email/SMS platforms, customer relationship management systems, analytics providers)
• Payment processors and fraud prevention services
• Professional advisors (legal, accounting)
• Law enforcement or regulators when required by law or necessary for fraud prevention and security
• Business transfers (e.g., if we are involved in a merger, acquisition, or sale of assets)

Any personal information obtained as part of SMS consent, such as phone numbers, will not be shared with third parties for their own marketing purposes.

We may also share de-identified or aggregated information that cannot reasonably be used to identify you.

Cookies & Tracking Technologies

We use cookies and similar technologies to enable services and functionality on our site and to understand your interaction with our services, including for analytics and marketing, where permitted.

You can control cookies through your browser settings and (where available) our cookie banner settings. Disabling cookies may affect site functionality.

Data Retention

We will retain relevant personal information for at least seven years from the date of our last interaction with you and in compliance with our obligations under the EU General Data Protection Regulation or similar legislation around the world, or for longer if we are required to do so according to our regulatory obligations or professional indemnity obligations.

If personal information is only useful for a short period, for example for specific marketing campaigns, we may delete it.

International Transfers

If you access our services from outside the United States or book international travel, your information may be transferred to and processed in countries other than your country of residence. Where required, we implement safeguards to protect transferred data.

Your Choices & Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law.

You may also opt out of marketing emails at any time via the unsubscribe link or by contacting us.

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to request information about categories of personal information we collect and how it is used and shared.

Other Sites

Our website may contain links to third-party websites in the form of policies, ads, and other non-affiliated links. Once you leave our site, we are no longer responsible for how your information is collected and disclosed. Please refer to the privacy policies of those third-party sites for more information.

Information Security

We take technical and administrative precautions to protect your data, but we cannot guarantee its safety against all types of fraud or misuse. If you provide personal information, we cannot verify its total security against all types of interception.

We maintain reasonable safeguards designed to protect personal information from unauthorized access, use, and disclosure.

Contact Us

If you have questions or concerns about this privacy policy, please feel free to contact us.

Email: contactus@campbelltravel.com

Call: 972-850-2201

Text: 972-853-6942 (Corporate) | 972-853-6941 (Leisure)

Privacy Requests: To submit a privacy request, email us with the subject line “Privacy Request.” We may need to verify your identity before processing your request.