Deem: Corporate Travel Booking Solutions

Campbell Partners

Campbell Travel partners with industry-leading technologies so we can offer our clients the best possible service and experience available. The solutions we utilize are designed to help your team travel smoothly with minimal interruptions while maximizing value and reducing costs for your organization. 

What is Deem?

Deem is a technology platform for booking travel designed for corporations and is used by over 50,000 corporate customers around the world. These services are utilized by renowned travel management agencies to help streamline business travel while also saving money.

Deem easily integrates with travel management agencies and expense providers to create a seamless and user-friendly experience. With Deem, our clients are more confident in the quality of their service no matter where they are in the world.

What is NPS?

A Net Promoter Score (NPS) is a metric used to gauge customer loyalty. Customers who are fans of your brand, recommend your brand to others, and have shown brand loyalty over time are considered “promoters” whereas those who are unloyal are “detractors.” The score is measured on a scale of -100 to +100, where a score of -100 means your audience is all detractors, or a score of +100 means your audience is extremely loyal. 

The average NPS will vary between industries. On average, any negative score definitely needs improvement, but anything under 30 is considered a medium-level of loyalty; anything above 70 is excellent. 

We use an independent third-party to survey travelers and track our NPS on a daily basis to ensure our score is accurate and unbiased. The third-party company tracks by agent vs online, and also by which booking tool was used, Concur and Deem.

Campbell-Deem Stats

Currently, we support both Deem and Concur online tools to book through Campbell without an agent. We have had success with both, but one has had a greater impact on our clients.

Here are some of the most striking results: 

  • About 80% of all Campbell bookings are online
  • 45% of Campbell online bookings are through Deem
  • Our Deem NPS is 10 points higher than Concur bookings
  • Travelers who scored their online booking experience with either a 9/10 or 10/10 are 37% Concur users and 63% Deem users
  • Travelers prefer Deem by almost a 2:1 margin
  • Campbell supports both Concur and Deem with implementation, programming, and 1-level customer support

Contact Us Today!

For more information on how we use Deem to enhance our travel management solutions, or to speak to one of our agents, you can find all of our contact information here

Check out our other blogs here to learn more about everything travel management.

Airport Safety Tips

You often research where you are going, but the transportation in between home and your destination is also a risk you need to be aware of. Especially those traveling internationally, you want to be fully prepared for the trip, from start to finish. Follow these tips to better protect yourself while traveling.

6 Tips for a Safer Trip

1. Do your research

Familiarize yourself with the security process of both airports so you can quickly get through security; know what items are prohibited and try to avoid wearing clothing that will set off metal detectors. Knowing how safe the surrounding area is can prevent you from wandering the wrong way and help you find a safe ride to your hotel. If you are arriving late at night, be wary of increased personal risk. You may also research emergency procedures if you are traveling to an area you believe is at risk of a terrorist attack or extreme weather conditions. 

2. Be aware of your surroundings

Busy public spaces are ideal for pickpockets and scammers. The more you look like a tourist, the more likely you are to be robbed. Protect valuables and personal identification and avoid wearing anything that can be easily accessed. Backpacks can be convenient when traveling, but they are also a popular target. Secure your bag with locks on the zippers if possible, and avoid putting anything valuable in the pockets; besides slipping in and stealing your valuables, more bold thieves might steal your whole bag; there are many devices you can now slip into luggage to track in case it is lost or stolen. Never put your wallet in your back pocket, instead put it in your front pocket and avoid taking it out unless necessary. Always have your eye on your bag, and put it in front of you on public transit and between your legs at the airport; avoid putting it next to you on a seat where it is easily within reach of passersby.  

3. Be wary of guest Wi-Fi

Public Wi-Fi can be very convenient, especially when spending hours waiting for a plane, but it is also just as convenient for hackers as it is to the unsuspecting user. When joining the network, there is no need for authentication, meaning hackers can easily access unsecured devices on the network. Hackers can gain access to your credit card information, social security number, email credentials, and other important data just by interfering between you and the network. Public Wi-Fi can also be used to distribute malware through file-sharing and pop-ups. Luckily, a VPN can protect your Wi-Fi connection while traveling and is especially important if you are traveling for work and accessing important files. A VPN encrypts your data so even if a hacker tries to attack, your data will be much more difficult to access. Otherwise, turn your Wi-Fi off whenever you are not using it. 

4. Get past security upon arrival

Though security is everyone’s least favorite part of getting through the airport, you are much safer on the other side. Once you get through, you know that everyone else has also been checked and is less likely to pose a threat compared to the general public outside. Limiting your time in publicly accessible areas also reduces your chances of being pickpocketed. Try to get through security as quickly as possible; wear clothes that are easy to remove, slip-on shoes, and limit metal items. If available, check out the pre-screening options offered; not only does it benefit your safety, but it also reduces the headache of waiting in line. 

5. Hide luggage tags

Luggage tags are important for identifying your bags and ensuring lost bags have a chance of returning home; however, you want to avoid including your home address. Instead, consider using your work address. Luggage tags can be used at your home airport to identify empty houses nearby. Listing your destination address may also help the airline reconnect you with your bag while abroad if it is lost in transit. Avoid luggage tags that reveal your nationality, as when traveling abroad this may make you a target depending on the area. You may also consider a digital luggage tag for increased security.

6. Only use official transportation

When leaving the airport, avoid taking unofficial transportation methods. Find out if the airport, your airline, or your hotel offers shuttle services; look for a bus or train that is close by; only use official taxi cabs and ask an employee if you are unsure of available official taxi companies. Your employer may also be willing to hire a driver depending on the circumstances of your destination. 

From the Beginning of Campbell Travel to Now

For over 36 years, Campbell Travel has grown to be one of the best known Travel Management Companies in Texas; with its most recent accomplishment being the recipient of the 2019 Dallas Award in the Travel Agency Category.

Since Campbell Travel began, they have had clients of all shapes and sizes, but the clients who have the most success have had high expectations of their vendors and value a partnership. Campbell Travel employees work hard to help their clients accomplish their business goals and objectives while providing excellent service. 

 

Producing High ROI

With a focus on delivering results for its customers and providing meaningful ROI, Campbell Travel is able to provide a high level of service, contributing to its continuous growth. The company closely monitors its Net Promoter Score, or NPS, which is based on clients’ ratings of the company. Campbell finds it extremely important to strive for excellence and to continuously improve its services.

 

Serving the US

Campbell Travel’s partnerships and innovative technology allow them to have nationwide reach; but with 24/7 service, online booking, and access to over 400 airlines worldwide, its customers utilize its services far beyond the United States. 

The company also ensures that its clients’ travelers are safe while traveling domestically and abroad. Campbell Travel has a security and duty of care partner that allows them to monitor and alert employees in the event of an emergency. 

 

Utilizing Innovative Technology

Along with quality service, the company utilizes cutting-edge technology to help enhance its services further and ease the stress of travel. Corporate travel offers unique stresses, in addition to the normal frustrations of travel, you have to remain productive while on the go. Campbell specifically looks for new methods to help business travelers and the organizations they work for remain productive, save money, and have the best experience possible, through: 

  • Continuously looking for a better seat, even after the flight is booked, to ensure a productive and comfortable flight
  • Tracking flight disruptions so necessary changes can be made to keep you on schedule and avoid long lines after missed connections 
  • Monitoring hotel rates and availability to get the traveler the best room and their organization the best rate

 

Many companies can tout great customer service and innovative technologies, but when it comes down to it, Campbell Travel cares. The company cares about its staff, customers, and technology partners – creating a culture of respect and trust. Leadership is always looking for ways to improve the business, staff members and customers that fit the culture, and new, innovative ways to serve its clientele.

Why Your Corporate Travel Company’s NPS Score Matters

What is an NPS Score?

 

“NPS (Net Promoter Score) is a customer satisfaction metric that measures, on a scale of 0-10, the degree to which people would recommend your company to others.” source

Basically, NPS tells you how satisfied a variety of customers are with your brand and whether or not those customers would recommend your brand to similar consumers. 

To calculate this score, you need to review the experiences and satisfaction of previous consumers. 

As a business, this can most easily be done through online surveys Continue reading “Why Your Corporate Travel Company’s NPS Score Matters”

Top 10 Most Connected Airports

Casual travelers might not put much thought into which airports their flights arrive at, but those who travel frequently know that not all airports are created equally.

Corporate travelers often need to connect to the internet, charge their devices, and remain productive while on the go – which makes a connected airport crucial during their travel.

OAG, a trusted air travel intelligence company, has compiled lists of the most connected airports in 2018 internationally and within the US. 

Quick Stats

Highest rated domestic airline: Delta Air Lines (source

Highest rated domestic airport: San Diego International Airport (source)

Top business travel destination: Chicago, IL (source)

OAG’s Most Connected Airports 2018

The OAG Megahubs International Index 2018 ranks the 50 most internationally connected airports “by comparing the number of scheduled connections to and from international flights with the number of destinations served from the airport.” This connectivity index is generated by calculating “the total number of all possible connections between inbound and outbound flights within a six-hour window” including an international flight from the largest 200 airports in the world based on total scheduled seats and total international scheduled seats on the busiest day for global aviation. The dominant carrier was also reported with the percent share of flights scheduled.  

Most Connected – International

Top 10 in the World

1. Heathrow Airport (LHR)

Connectivity Index: 333

Dominant Carrier: British Airways (52% share)

2. Chicago O’Hare International Airport (ORD)

Connectivity Index: 306

Dominant Carrier: United Airlines (48% share)

3. Frankfurt Airport (FRA)

Connectivity Index: 302

Dominant Carrier: Lufthansa (63% share)

4. Amsterdam Airport Schiphol (AMS)

Connectivity Index: 286

Dominant Carrier: KLM (51% share)

5. Toronto Pearson International Airport (YYZ)

Connectivity Index: 271

Dominant Carrier: Air Canada (60% share)

6. Los Angeles International Airport (LAX)

Connectivity Index: 257

Dominant Carrier: American Airlines (21% share)

7. Hartsfield-Jackson Atlanta International Airport (ATL)

Connectivity Index: 256

Dominant Carrier: Delta Airlines (79% share)

8. Singapore Changi Airport (SIN)

Connectivity Index: 253

Dominant Carrier: Singapore Airlines (23% share)

9. Charles de Gaulle Airport (CDG)

Connectivity Index: 250

Dominant Carrier: Air France (51% share)

10. Soekarno-Hatta International Airport (CGK)

Connectivity Index: 249

Dominant Carrier: Garuda Indonesia (28% share)

 

Most Connected – Domestic

Top 10 within the US

1. Chicago O’Hare International Airport (ORD)

Connectivity Index: 306

Dominant Carrier: United Airlines (48% share)

2. Hartsfield-Jackson Atlanta International Airport (ATL)

Connectivity index: 256

Dominant carrier: Delta Airlines (79% share)

3. Charlotte Douglas International Airport (CLT)

Connectivity Index: 236

Dominant Carrier: American Airlines (90% share)

4. Dallas/Fort Worth International Airport (DFW)

Connectivity Index: 228

Dominant Carrier: American Airlines (84% share)

5. Denver International Airport (DEN): 

Connectivity Index: 187

Dominant Carrier: United Airlines (53% share)

6. Detroit Metropolitan Wayne County Airport (DTW)

Connectivity Index: 139

Dominant Carrier: Delta Air Lines (76% share)

7. Los Angeles International Airport (LAX)

Connectivity Index: 257

Dominant Carrier: American Airlines (21% share)

8. Minneapolis-Saint Paul International Airport (MSP)

Connectivity Index: 121

Dominant Carrier: Delta Air Lines (74% share)

9. Phoenix Sky Harbor International Airport (PHX)

Connectivity Index: 95

Dominant Carrier: American Airlines (51% share)

10. Philadelphia International Airport (PHL)

Connectivity Index: 95

Dominant Carrier: American Airlines (78% share)

Pro-Active Trip Monitoring

Whether traveling for business or leisure, internationally or domestically, flight monitoring can minimize travel interruptions and headaches. Using real-time flight data technology, travelers no longer have to worry about waiting for delays and rebooking flights.Travel with confidence knowing your time will no longer be wasted if your itinerary has to change, without having to pay for rebooking fees or other unexpected expenses.

How to Choose a Corporate Travel Management Company

Every day, over 1.3 million business trips take place in the US alone. Corporate travel is a massive portion of the travel industry, with most businesses working independently to manage trips. If frequent travel is part of your job description, you understand how time-consuming and frustrating travel management can be. With the help of a travel management company (TMC), you can reduce the stress without increasing your budget; in fact, working with the right TMC could even save you money while optimizing your program.

What Does a TMC Do?

A travel management company is used by professional organizations to manage business travel. 

Beyond simply booking and rescheduling flights, experienced TMCs ensure you and your employees are getting the best rates and the highest quality service while also protecting individuals and your company around the globe. By managing disruptions to reduce friction and mitigating risk with advanced services, the most competitive TMCs go above and beyond to bring you the best corporate travel experience

Why Do I Need a TMC?

When traveling for business, you know the logistics are much more complicated than simply booking a flight and hotel, especially for those who travel internationally. There are many pieces that need to fall into place in order to provide a safe, stress-free travel experience. 

Many businesses find that they simply do not have the man-power to manage all the moving parts of corporate travel. To smooth out the process and erase time wasted on rate shopping, many are turning to TMCs. 

Many managers feel they do not have the knowledge to ensure they are getting the best rates and opportunities that benefit both the company and the traveler. Experience can make a huge difference in how successful, enjoyable, and affordable your trip is, so working with professionals who understand the in’s and out’s of the industry can reassure that you are always getting the best deal. Leave the contract negotiations to the pros so you can focus on your duties to your company. 

What to Look for in a TMC

When choosing a TMC, you want someone who can do more than just schedule flights. Working with the most competitive, advanced TMCs will provide you with opportunities to improve travel and protect employees in ways you might never have imagined. 

5 Services You Should Look For

1. Automatic Rebooking Services

Much of the frustration of traveling comes from unexpected delays. Especially when flying, anything from a bit of rain to systems malfunctions can completely throw off your travel plans. 

Having a TMC constantly monitor your travel options takes the frustration out of finding another flight. Advanced monitoring systems mean that your employees will be booked for the next available flight before they even realize their original plans were changed. Taking the stress out of finding transportation options reduces much of the stress of traveling, meaning your employees can focus on the task at hand.

2. Rate Shopping

The next time you need a last-minute rebooking, don’t worry that you’ll be stuck paying a last-minute price. Perpetual rate shopping from TMCs mean that you are always getting the best option, even if you have already made a decision. 

If a TMC finds that there is a room available for a better price, or better accommodations available elsewhere, you will automatically be rebooked for the better option. 

Not only do you save money, TMCs always ensure you are providing the best experience possible. Just because it’s corporate travel doesn’t mean it shouldn’t be enjoyable! 

3. Risk Management

One of the greatest responsibilities of a manager is to guarantee employees’ safety at all times; one of the greatest roles of TMCs is to help managers provide the best travel experiences for employees. 

With advanced risk management technology, TMCs can track employees domestically and internationally. Whenever there is a threat nearby, advanced TMCs can contact the employee and provide services to get them to a safe place. Professional TMCs can quickly contact local embassies and governments to implement crisis plans and local support. Whether it’s adverse weather or local crime and violence, TMCs will take your employees out of harms way no matter where you do business. 

4. Travel Reporting

The only way to know if your travel management strategy is effective is by tracking and reviewing data collected from your travels. 

TMCs can track corporate travel data to reveal expense trends and inconsistencies in travel patterns. By knowing exactly how well your travel plan is functioning you can make changes to optimize your strategy. 

Besides simply reporting data regarding your travel patterns, the best TMCs will give in-depth analysis into your data. This ensures you fully understand what is being reported so you are able to appropriately make adjustments that will improve your strategy. 

5. Corporate Meeting Management

The best TMCs don’t just abandon you after finding a flight. TMCs can assist with every step of your business trip, including finding the best locations for meetings and conferences.

Want more than just a hotel room? Find the best rates for cruises with professionals who know how to negotiate corporate contracts. Need transportation between locations? Schedule air and ground transportation no matter where you go. 

TMCs can do so much more than just manage travel schedules. Once you get on-site, some TMCs offer audio/visual assistance, signage creation, activities management, and meeting materials design and creation. 

Take all the stress out of putting together a great business event by handing over the most difficult aspects to professionals with the experience and skills to get the job done. From booking the location to finding catering services to designing and running a fantastic event, competitive TMCs can take your business events to the next level without going over your budget or adding to your stress. 

 

Ultimately, who you choose to work with will be a company that melds with your goals and values. By researching and comparing available options, you are more likely to find a company that will work well in your current strategy and help you expand upon your current corporate travel program. 

To find out if Campbell Travel is right for you, contact us for more information. Talk to one of our experienced professionals to find out more about personalized services to optimize your corporate travel program today. 

 

Safe Travels,

Alexander

3 Keys to Corporate Travel Success

Americans make more than 405 million long-distance business trips per year and account for 16% of all long-distance travel. Despite only accounting for 12% of airline passengers, business travelers can represent almost 75% of an airline’s profits. In 2018, $327.3 billion was spent on business travel alone. Hotel prices are forecasted to increase by 3.7% and flights by 2.6% this year and business travel is expected to continue to grow.

Despite these massive numbers, many companies do not have any corporate travel management systems or policies in place. Not only does this open you up to increased liability, but it also impacts the confidence you and your employees have while traveling for business. 

To mitigate the stress and confusion that can come with managing corporate trips, there are many state-of-the-art solutions available to make traveling more enjoyable, streamlined, and affordable.

Simplify Business Travel for a Relaxed Experience

1. Risk Management

Whether home or away, you are responsible for the well-being of your employees. Ensuring your employees get home safely is the top priority when they are traveling, which can require a detailed travel risk management strategy. Thankfully, technology has made protecting your employees at home and abroad easier than ever.

 

You hold a duty of care to monitor and protect your employees while on the road, which means you need to utilize the tools available to reduce risk and promote peace of mind throughout your organization. Risk management systems allow you to digitally track not only where your employees are, but also any nearby risks to their safety. Whether its natural disasters or local crime, your employees will appreciate a warning and knowing that you are monitoring their safety. 

 

According to a survey conducted by BTN, 65% of businesses have increased their efforts for traveler safety and travel risk management. When asked who held this responsibility, 26% of companies reported that internal travel management was responsible for traveler safety while most respondents could not agree where the responsibility falls. There are travel management companies available, currently used by 32% of respondents, but full-service travel risk providers are only utilized by 29%. 

 

Unfortunately, there are many companies who are not utilizing the many options available to protect their employees; less than half of respondents have risk alert notifications enabled, and only 16% use GPS-enabled traveler tracking. Fortunately, travel risk management is becoming a higher priority for companies with frequent travelers.

 

Traveling across the world or simply working at another company location can complicate how you do business, but there are solutions to ensure that business will continue as usual when you are confidently monitoring any risk to your employees. Beyond simply warning an employee, be sure to choose a program that communicates with local embassies and implements crisis plans to make sure you do the most for your employees when needed. Monitoring systems can give specific assistance to employees across the world, so no matter where they travel, they know that there are local support representatives available to implement alternative plans smoothly and effectively. 

 

2. Trip Monitoring

Technology has both simplified and further complicated how we travel. When managing corporate trips, tracking all your flights and bookings can quickly become overwhelming, which is when details can fall through the cracks. To prevent mistakes and reduce travel anxiety, you want a trip monitoring system that will do this work for you.

 

When traveling for business, the last thing you need is sudden flight cancellations interfering with the work you came to do. Before arriving at the gate to find out your flight has been delayed several hours and you are now going to miss your meeting, automated rebooking services will have you on the next flight out without the last-minute panic that usually ensues. 

 

Typically, travelers may download the app for the airline they are traveling, but this can become complicated when you frequently use more than one airline. This is even more of an issue if trying to rebook a flight on a different airline. Avoid the confusion with a single centralized system that prioritizes your unique travel needs.

 

The number one concern of corporate travelers is flight delays. Even when you and your employees are punctual traveling pros, there are many outside factors that can delay your itinerary; such as aviation system issues, maintenance or crew problems, security issues, and flight diversions. Although these issues are presumably random, data suggests that evening flights are more likely to arrive late; flights scheduled to arrive between 8 and 11 pm were more likely to arrive at least 15 minutes late compared to any other time span. While 15 minutes might seem minimal to the casual traveler, every minute can make a difference when frequent travel is part of your job description. Most flight delays are due to the late arrival of the previous flight, which delays all subsequent flights, and is the cause of about 40% of all delay times. 

 

As these delays compound, any other delaying factor can have a huge impact on how long you are waiting at the gate. 

When you’re in this situation, your options can seem limited; you can wait around hoping your flight will make it before its too late, or you can search for another flight. Luckily, there is another option; automated rebooking takes the stress out of delayed or canceled flights by doing the work for you. Find a program that sends you instant notifications of any interruptions to your itinerary. Before you are even aware of a change to your schedule, these programs will have an alternative plan in place to get you on the next available flight. 

 

When traveling for business, you want to focus on what matters and not worry about the details of your itinerary. A travel management agency can minimize interruptions and make traveling for work a more leisurely experience. 

 

3. Hotel Rate Shopping

Just because you are traveling for work does not mean you need to sacrifice comfort. Corporate travel can come at a steep price, especially when trips are part of your routine. Corporate rates are available at many hotels, giving you the opportunity to save on your trip. 

 

Unfortunately, it seems as if every time you confirm a reservation, you find an even better offer. Sometimes, you might choose to sacrifice certain accommodations to save a few bucks, but this mostly impacts the traveler and does little for your budget. For guests, especially frequent travelers, a hotel is much more than a place to rest your head- the top 10% of corporate travelers will spend almost 4 weeks of their life on a plane and 88 nights in a hotel, meaning their room accommodations are a priority for their comfort. 

 

Corporate trip expenses can begin to add up when you include everything, from travel to meals to room rates. Business travel expense statistics show that the average domestic trip costs almost $1,000 per traveler and international can cost over $2,500 per traveler. Room rates can greatly impact how much you are spending per trip, but rates are not the greatest booking factor; the location is considered most important when choosing a hotel, meaning the rates are often out of your hands. When staying in the right location at the right time is the main necessity, you can often get stuck paying much more than you might prefer. Shopping around for rates increases your chance of finding a great deal, but this also comes at the expense of your time.

 

When planning a business trip, there is much more you want to focus on besides hotel rates. Utilize a program that takes the stress out of finding a great deal by ensuring you the best rate possible. Whether it’s the same room for a better price, a better room for the same price, or a better deal at another hotel, software systems will be able to find the best option available. These systems continuously search nearby offers until you are ready to check-in. Shop around for the best offer without the stress or effort, and be notified instantly when a better offer is available; if you choose to accept the offer, the room will be automatically reserved at the better rate. Not only will this program save you money on every trip, but it will also improve employee experience while away by finding the best accommodations available. 

Corporate Travel Programs by Campbell Travel

No matter the size of your corporation, we guarantee our travel solutions come with the passion, knowledge, and expertise we have acquired over our 35 years of experience. Contact us for more information about personalized service, digital monitoring, and in-depth analytics to maximize the value and reduce the cost of your corporate travel program. 

 

Safe Travels!
Alexander