Deem: Corporate Travel Booking Solutions

Campbell Partners

Campbell Travel partners with industry-leading technologies so we can offer our clients the best possible service and experience available. The solutions we utilize are designed to help your team travel smoothly with minimal interruptions while maximizing value and reducing costs for your organization. 

What is Deem?

Deem is a technology platform for booking travel designed for corporations and is used by over 50,000 corporate customers around the world. These services are utilized by renowned travel management agencies to help streamline business travel while also saving money.

Deem easily integrates with travel management agencies and expense providers to create a seamless and user-friendly experience. With Deem, our clients are more confident in the quality of their service no matter where they are in the world.

What is NPS?

A Net Promoter Score (NPS) is a metric used to gauge customer loyalty. Customers who are fans of your brand, recommend your brand to others, and have shown brand loyalty over time are considered “promoters” whereas those who are unloyal are “detractors.” The score is measured on a scale of -100 to +100, where a score of -100 means your audience is all detractors, or a score of +100 means your audience is extremely loyal. 

The average NPS will vary between industries. On average, any negative score definitely needs improvement, but anything under 30 is considered a medium-level of loyalty; anything above 70 is excellent. 

We use an independent third-party to survey travelers and track our NPS on a daily basis to ensure our score is accurate and unbiased. The third-party company tracks by agent vs online, and also by which booking tool was used, Concur and Deem.

Campbell-Deem Stats

Currently, we support both Deem and Concur online tools to book through Campbell without an agent. We have had success with both, but one has had a greater impact on our clients.

Here are some of the most striking results: 

  • About 80% of all Campbell bookings are online
  • 45% of Campbell online bookings are through Deem
  • Our Deem NPS is 10 points higher than Concur bookings
  • Travelers who scored their online booking experience with either a 9/10 or 10/10 are 37% Concur users and 63% Deem users
  • Travelers prefer Deem by almost a 2:1 margin
  • Campbell supports both Concur and Deem with implementation, programming, and 1-level customer support

Contact Us Today!

For more information on how we use Deem to enhance our travel management solutions, or to speak to one of our agents, you can find all of our contact information here

Check out our other blogs here to learn more about everything travel management.

Airport Safety Tips

You often research where you are going, but the transportation in between home and your destination is also a risk you need to be aware of. Especially those traveling internationally, you want to be fully prepared for the trip, from start to finish. Follow these tips to better protect yourself while traveling.

6 Tips for a Safer Trip

1. Do your research

Familiarize yourself with the security process of both airports so you can quickly get through security; know what items are prohibited and try to avoid wearing clothing that will set off metal detectors. Knowing how safe the surrounding area is can prevent you from wandering the wrong way and help you find a safe ride to your hotel. If you are arriving late at night, be wary of increased personal risk. You may also research emergency procedures if you are traveling to an area you believe is at risk of a terrorist attack or extreme weather conditions. 

2. Be aware of your surroundings

Busy public spaces are ideal for pickpockets and scammers. The more you look like a tourist, the more likely you are to be robbed. Protect valuables and personal identification and avoid wearing anything that can be easily accessed. Backpacks can be convenient when traveling, but they are also a popular target. Secure your bag with locks on the zippers if possible, and avoid putting anything valuable in the pockets; besides slipping in and stealing your valuables, more bold thieves might steal your whole bag; there are many devices you can now slip into luggage to track in case it is lost or stolen. Never put your wallet in your back pocket, instead put it in your front pocket and avoid taking it out unless necessary. Always have your eye on your bag, and put it in front of you on public transit and between your legs at the airport; avoid putting it next to you on a seat where it is easily within reach of passersby.  

3. Be wary of guest Wi-Fi

Public Wi-Fi can be very convenient, especially when spending hours waiting for a plane, but it is also just as convenient for hackers as it is to the unsuspecting user. When joining the network, there is no need for authentication, meaning hackers can easily access unsecured devices on the network. Hackers can gain access to your credit card information, social security number, email credentials, and other important data just by interfering between you and the network. Public Wi-Fi can also be used to distribute malware through file-sharing and pop-ups. Luckily, a VPN can protect your Wi-Fi connection while traveling and is especially important if you are traveling for work and accessing important files. A VPN encrypts your data so even if a hacker tries to attack, your data will be much more difficult to access. Otherwise, turn your Wi-Fi off whenever you are not using it. 

4. Get past security upon arrival

Though security is everyone’s least favorite part of getting through the airport, you are much safer on the other side. Once you get through, you know that everyone else has also been checked and is less likely to pose a threat compared to the general public outside. Limiting your time in publicly accessible areas also reduces your chances of being pickpocketed. Try to get through security as quickly as possible; wear clothes that are easy to remove, slip-on shoes, and limit metal items. If available, check out the pre-screening options offered; not only does it benefit your safety, but it also reduces the headache of waiting in line. 

5. Hide luggage tags

Luggage tags are important for identifying your bags and ensuring lost bags have a chance of returning home; however, you want to avoid including your home address. Instead, consider using your work address. Luggage tags can be used at your home airport to identify empty houses nearby. Listing your destination address may also help the airline reconnect you with your bag while abroad if it is lost in transit. Avoid luggage tags that reveal your nationality, as when traveling abroad this may make you a target depending on the area. You may also consider a digital luggage tag for increased security.

6. Only use official transportation

When leaving the airport, avoid taking unofficial transportation methods. Find out if the airport, your airline, or your hotel offers shuttle services; look for a bus or train that is close by; only use official taxi cabs and ask an employee if you are unsure of available official taxi companies. Your employer may also be willing to hire a driver depending on the circumstances of your destination. 

Why Your Corporate Travel Company’s NPS Score Matters

What is an NPS Score?


“NPS (Net Promoter Score) is a customer satisfaction metric that measures, on a scale of 0-10, the degree to which people would recommend your company to others.” source

Basically, NPS tells you how satisfied a variety of customers are with your brand and whether or not those customers would recommend your brand to similar consumers. 

To calculate this score, you need to review the experiences and satisfaction of previous consumers. 

As a business, this can most easily be done through online surveys Continue reading “Why Your Corporate Travel Company’s NPS Score Matters”